Return and Refund Policy
Return and Refund Policy
Thank you for shopping at ooazdm. This policy explains how to request a return or refund for purchases made through https://ooazdm.com, operated by Shenzhen Friday Advertising Media Co., Ltd.
1. Return Period
You may request a return within 30 days after your order is delivered.
Please contact us within this period to begin the return process. Requests received after 30 days may not be accepted unless required by applicable law.
This period does not limit any mandatory rights relating to defective, damaged, incorrect, or misdescribed products.
2. Return Eligibility
To qualify for a return, your item should:
1. Be unused or handled only as reasonably necessary for inspection
2. Be in the condition in which you received it
3. Include the original packaging, labels, accessories, instructions, and other supplied components where applicable
4. Be accompanied by your order number or proof of purchase
Opening the packaging and reasonably inspecting an item will not automatically make it ineligible for return.
For blankets, bedding, quilts, throw blankets, and other home textile products, please return all included pieces or components where applicable.
Items that have been washed, altered, excessively used, stained, damaged through misuse, or handled beyond what is reasonably necessary for inspection may not qualify for a full refund, subject to applicable law.
3. How to Request a Return
Contact our customer service team before sending an item back:
Email: service@ooazdm.com
Phone: +86 18370693293
Please provide:
1. Your order number
2. Your name and the email address used at checkout
3. The item you wish to return
4. The reason for your return
5. Photographs or other relevant information if the item is damaged, defective, incomplete, or incorrect
We will review your request and provide return instructions, including the appropriate return address.
Please contact us before shipping your return, as the correct destination may depend on the product and fulfillment arrangement.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product ordered, contact service@ooazdm.com as soon as reasonably possible.
Include your order number, a description of the issue, and photographs of the product and packaging where possible.
Please keep the original packaging while we review your request where reasonably possible.
For blankets, quilts, bedding sets, and other textile products, please do not wash, alter, or extensively use an item if you believe it is defective or incorrect before contacting us.
After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, refund, or return at our expense, in accordance with applicable law.
Where a return is required because an item arrived damaged, defective, or incorrect, we will cover reasonable return shipping costs through an arrangement confirmed with our customer service team.
5. Change-of-Mind Returns
If an eligible item does not suit your needs, you selected the wrong size, color, style, or product, or you no longer want it, you may request a return within 30 days after delivery.
Customers are generally responsible for return shipping costs for change-of-mind returns, unless applicable law requires otherwise.
Please review product dimensions, sizes, materials, colors, patterns, and specifications before ordering to help ensure the product is suitable for your bed, sofa, room, or intended use.
6. Packing Your Return
Please package returned blankets, bedding, quilts, and other home textile products securely and carefully.
Where available, use the original packaging or suitable protective packaging that helps keep the product clean and protected during return transit.
Please include all supplied components, accessories, and packaging materials where applicable.
We recommend using a trackable shipping service and keeping your shipping receipt until the return is resolved.
If a return is lost or damaged in transit, contact us so we can review the circumstances and any available carrier information. Responsibility will be determined in accordance with applicable law.
7. Items That May Not Qualify for Return
Where permitted by applicable law, change-of-mind returns may be unavailable for:
1. Personalized or customized products
2. Products made specifically to your specifications
3. Gift cards, if offered
4. Products clearly identified as final sale or non-returnable before purchase
5. Products that have been washed, altered, stained, or used beyond what is reasonably necessary for inspection
6. Products returned with missing components where those components were included with the original order
Damage caused by misuse, improper care, washing contrary to care instructions, modification, or handling beyond reasonable inspection may affect return eligibility or the refund amount.
These limitations do not remove your rights concerning products that arrive damaged, defective, incorrect, or materially different from their description.
8. Return Shipping Costs
1. Change-of-mind returns: Customers generally pay return shipping costs.
2. Damaged, defective, or incorrect items: We cover reasonable return shipping costs when a return is required.
Please confirm the shipping method and any reimbursement arrangement with us before sending the item.
9. Inspection of Returned Items
After receiving your return, we will inspect the product to confirm its condition and whether all applicable components are included.
We will notify you of the outcome and explain any proposed deduction or reason for declining a return, subject to applicable law.
Reasonable inspection of a product will not, by itself, prevent an eligible return.
10. Refunds
Approved refunds will generally be issued to the original payment method.
Once the returned item has been received and approved, we aim to process your refund within 5 to 10 business days, unless applicable law requires an earlier refund.
If we approve a refund without requiring a return, this processing period begins when the refund is approved.
Your bank, card issuer, or payment provider may need additional time to display the funds in your account.
11. Original Shipping Charges
For change-of-mind returns, original shipping charges are generally non-refundable unless applicable law requires otherwise.
For returns caused by our error or a confirmed damaged, defective, or incorrect item, we will refund applicable original shipping charges where appropriate and as required by law.
12. Partial Refunds
Where permitted by applicable law, a refund may be reduced if an item is returned:
1. With missing components or included items
2. With stains, odors, damage, or signs of use caused after delivery
3. After being washed, altered, or treated contrary to the applicable care instructions
4. With signs of use beyond what was reasonably necessary to inspect the product
Any reduction will reflect the circumstances and will be explained to you.
We will not deduct an amount for reasonable inspection where such handling is protected by applicable law.
13. Exchanges
Direct exchanges may not be available for every product.
If you receive a damaged, defective, or incorrect item, contact us to discuss the available solutions.
If you ordered the wrong size, color, pattern, or style, you may need to return the original item for a refund and place a separate order for the product you prefer.
14. Order Cancellations
To request cancellation, email service@ooazdm.com as soon as possible with your order number.
We will attempt to cancel the order before processing or shipment.
Once fulfillment has begun, cancellation may no longer be possible.
If the order cannot be canceled, you may request an eligible return after delivery.
15. Refused or Undeliverable Packages
If an order is returned because of an incorrect address, refusal of delivery, failure to collect the package, or another delivery issue, we will review the circumstances and contact you regarding the available options.
Where permitted by law, reasonable shipping or return costs may be deducted from a refund if the delivery issue was not caused by us.
Any applicable deduction will be explained to you.
Refusing delivery does not automatically constitute a cancellation or return request.
Please contact customer service so we can assist you.
16. Lost Packages
If your order appears to be lost in transit, contact service@ooazdm.com with your order number and tracking information.
We will investigate with the carrier or fulfillment provider.
If the package is confirmed lost before delivery, we will arrange an appropriate solution, such as a replacement or refund.
17. Consumer Rights
Nothing in this policy limits or excludes mandatory consumer rights.
If applicable law provides additional cancellation rights, longer protection periods, earlier refund deadlines, or other mandatory remedies, those requirements take precedence over this policy.
18. Contact Us
Store Name: ooazdm
Website: https://ooazdm.com
Company Name: Shenzhen Friday Advertising Media Co., Ltd.
Unified Social Credit Code: 91440300MAK8WGCM5H
Email: service@ooazdm.com
Phone: +86 18370693293
Return Recipient: Liu Hai
Return Address:
Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China
Please contact customer service before sending any return to confirm the appropriate return destination and shipping instructions.