FAQ

Frequently Asked Questions

Welcome to the ooazdm FAQ. Find answers to common questions about our blankets, bedding, home comfort products, ordering, shipping, returns, and refunds.

Need further assistance? Email ：service@ooazdm.com or call +86 18370693293.

1. What is ooazdm?

ooazdm is an online home comfort and bedding store operated by Shenzhen Friday Advertising Media Co., Ltd.

We offer a selection of blankets, cooling sleep blankets, throw blankets, quilts, bedding sets, reversible blankets, weighted blankets, and other home textile products designed to add comfort and style to everyday living spaces.

2. How do I choose the right blanket or bedding product?

Please check the product dimensions, materials, available sizes, colors, design, and other specifications listed on the product page before ordering.

For blankets and bedding, we recommend comparing the listed measurements with your bed, sofa, or intended area of use to make sure the product is suitable for your needs.

Product photographs may include furniture, pillows, decorative accessories, or other styling items that are not included with your purchase. Please refer to the product description for the specific package contents.

3. Will the product look exactly like the photographs?

We aim to display our products as accurately as possible. However, actual colors may appear slightly different depending on lighting conditions, photography, your device, and screen settings.

Patterns, textures, and other visual details may also vary slightly depending on the product and manufacturing process.

If you are unsure about a color, size, material, or other product detail, please contact us before placing your order.

4. How do I choose the right size?

Please refer to the dimensions and size options provided on each product page.

Before ordering a blanket, quilt, bedding set, or other textile product, we recommend measuring your bed, sofa, or intended area of use and comparing those measurements with the product specifications.

Sizing conventions may vary between products, so please rely on the measurements shown on the individual product page rather than the product name alone.

5. Are cooling blankets suitable for every season?

Cooling blankets are designed primarily to provide a lightweight and comfortable sleeping experience during warmer conditions or for people who prefer less heat while sleeping.

Other blankets in our collection may be designed for year-round use or for cooler seasons.

Please check the individual product description for information about materials, construction, recommended use, and seasonal suitability before purchasing.

6. How should I care for my blankets and bedding?

Care requirements vary depending on the product's material and construction.

Please follow the washing, drying, and care instructions provided with the product or listed on its product page. Do not assume that every blanket or bedding product can be washed or dried using the same method.

Where applicable, avoid bleach, excessive heat, or other treatments unless permitted by the product's care instructions.

If the care instructions are unclear, please contact us before washing or treating the product.

7. How can I place an order?

Choose your product and any available options, such as size, color, or style, then add the item to your cart and proceed to checkout.

Enter your contact and delivery information carefully and review your order details before completing payment.

An order confirmation should be sent to the email address provided during checkout.

8. Which payment methods can I use?

The payment methods currently available for your order will be displayed at checkout.

Please select one of the available payment options and follow the checkout instructions.

If you experience a payment issue, contact us for assistance. For your security, please do not send your full card number, card security code, account password, or other sensitive payment credentials by email.

9. How long does order processing take?

Orders are generally processed within **1–5 business days** after payment is confirmed.

Business days exclude weekends and applicable public holidays.

Please note that processing time is separate from shipping and delivery time.

10. How long does shipping take?

Unless a different delivery estimate is displayed on the product page or during checkout, estimated delivery is 7–20 business days after shipment.

Delivery estimates are not guaranteed arrival dates. Actual transit times may vary depending on your destination, carrier operations, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.

11. How much does shipping cost?

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package size or weight, shipping method, and any applicable promotions.

Please review the final shipping charge shown during checkout before placing your order.

12. How can I track my order?

When tracking information is available, it will be provided in your shipping confirmation email.

Please allow approximately 24–72 hours after shipment for tracking information to become active in the carrier's system.

If you need assistance tracking your order, email service@ooazdm.com and include your order number.

13. Why did I receive only part of my order?

If your order contains multiple products, the items may occasionally be shipped separately due to different fulfillment locations, product availability, package size, or other shipping requirements.

Separate packages may arrive on different dates.

Where available, tracking information will be provided for each shipment.

14. Can I change my shipping address or cancel my order?

Please contact us as soon as possible at service@ooazdm.com.

We will attempt to accommodate your request before your order enters processing or shipment. However, once fulfillment or shipping has begun, we may no longer be able to change the delivery address or cancel the order.

If cancellation is no longer available, you may request an eligible return after delivery in accordance with our Return Policy.

15. What is your return policy?

You may request a return within 30 days after delivery.

Products should be returned in the condition received, with their original packaging, accessories, instructions, and other included components where applicable.

For blankets, bedding, and other textile products, please keep the product clean and in suitable return condition. Reasonable inspection of a product does not automatically make it ineligible for return.

Please review our Return Policy and contact us for return instructions before sending any product back.

16. How do I request a return?

Email :service@ooazdm.com with the following information:

* Your order number
* Your name and the email address used at checkout
* The product you wish to return
* Your reason for requesting the return
* Photographs of the product and packaging where relevant to damage, defects, or an incorrect item

We will review your request and provide the applicable return instructions.

Please do not send a return to our company address without first contacting customer service and receiving return instructions.

17. Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

If a product is confirmed to be damaged, defective, or incorrect, we will cover reasonable return shipping costs when a physical return is required.

Please contact customer service before arranging a return.

18. What if my item arrives damaged, defective, or incorrect?

Please contact service@ooazdm.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging where possible.

For blankets, bedding, and textile products with a manufacturing defect, damage, incorrect size, incorrect color, or incorrect item, photographs can help us review the issue more efficiently.

Once your request has been reviewed, we will help arrange an appropriate solution, which may include a replacement, refund, or return.

19. How long does a refund take?

Once a refund is approved, we aim to process it within 5–10 business days, generally to the original payment method used for your purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

20. Can I exchange an item for another size, color, or product?

Direct exchanges may not be available for every product.

Please contact service@ooazdm.com to discuss the options available for your order.

For an eligible change-of-mind return, you may need to return the original product for a refund and place a new order for your preferred size, color, or product.

21. What if my package is delayed or lost?

If your shipment is significantly overdue or the tracking information has not updated for an extended period, please email service@ooazdm.com with your order number and available tracking details.

We will review the shipment status and, where appropriate, investigate with the carrier or fulfillment provider.

If a package is confirmed lost before successful delivery, we will arrange an appropriate solution, such as a replacement or refund.

22. What if tracking shows "delivered," but I cannot find my package?

First, check your delivery location, mailbox, porch, reception area, nearby secure locations, and any delivery notices.

You may also want to check whether another member of your household, a neighbor, building reception, or another authorized person accepted the package on your behalf.

You can contact the carrier for additional delivery information.

If you still cannot locate your package, contact service@ooazdm.com so we can help investigate.

23. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.

If these charges are not collected during checkout, they may be assessed separately by customs authorities, carriers, or other relevant parties.

Unless otherwise stated during checkout or required by applicable law, customers may be responsible for applicable import duties and taxes.

24. How is my personal information handled?

Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared, including information regarding service providers, cookies, payment processing, and your available privacy choices.

25. How can I contact ooazdm?

Email:service@ooazdm.com

Phone: +86 18370693293

Website: https://ooazdm.com

For questions about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

26. Who operates ooazdm?

ooazdm is operated by:

Company Name: Shenzhen Friday Advertising Media Co., Ltd.

Unified Social Credit Code: 91440300MAK8WGCM5H

Registered Address:

Room 706, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen City, Guangdong Province, China

This address is provided for company identification and registration information. Please do not send returns to this address unless our customer service team specifically instructs you to do so.

For return requests or other order-related matters, please contact service@ooazdm.com first to receive the appropriate instructions.

For further information, please review our Shipping Policy, Return Policy, Privacy Policy, and Terms & Conditions.